Returns Policy

We are devoted to satisfying every customer of TV Trade; however we do understand that you may need to return goods to us occasionally. We have set out the rules that apply to returns so please read them carefully.

Please note our Returns Policy does not affect your statutory rights.

TV Trade reserves the right to inspect returned goods and verify any faults and/ or damage.

FAULTY GOODS:

• If you should find that your goods are faulty on arrival you are entitled to a replacement.
• Notification must be given to TV Trade of the fault
• Customers must pay the shipping costs involved in returning the item(s) to our premises.
• Returned items must be sent with the original invoice to identify the order.
• On receiving the faulty item(s) TV Trade will then post out the replacement.
• Alternatively, the customer can arrange with TV Trade to return the item in person and receive a replacement from our collection point.
• TV Trade will not honour replacements from the collection point without prior notice. This is to ensure the product is in stock and to save wasted journeys.

CHANGE OF MIND:

• On receiving your order you have 7 days to return the order to us for a full refund of the cost of the item (this does not include the delivery fee)
• As with faulty goods, the customer pays the shipping costs involved in returning the order to us.
• TV Trade must be notified of your wish to return.
• A copy of the original order must accompany the product to identify the order.
• Refunds will only be paid on the same card/account used to place the order.

MISSING or BROKEN GOODS:

• Customers should inspect the goods on receipt to make all items are present and were not damaged during transist.
• Customers must inform us with 3 days of receiving a parcel if there is an item missing